Effective Date: June 14, 2025
At Qsarnhas, we want you to love every handcrafted copper piece you receive. If you’re not fully satisfied with your purchase, we offer a 30-day refund policy.
1. Eligibility for Returns
To qualify for a return:
Items must be returned within 30 days of the delivery date
Items must be unused, in their original condition, and in original packaging
Proof of purchase (order confirmation or receipt) must be provided
2. Non-Returnable Items
We cannot accept returns on:
Custom or personalized orders
Gift cards
Items damaged after delivery due to misuse
3. How to Request a Refund
To initiate a return, please email us at:
📧 contact@qsarnhas.store
Include your order number and reason for return. Our team will guide you through the process.
4. Refund Process
Once we receive and inspect the returned item, we will notify you by email.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable (unless the return is due to our error).
5. Exchanges
We currently do not offer direct exchanges. If you’d like a different item, please return the original and place a new order.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving it with photos of the issue. We’ll make it right.
Qsarnhas
📍 Tangier
📧 Email: contact@qsarnhas.store